Shipping policy
Welcome to Urban Trenders. We are committed to delivering your orders quickly, securely, and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons, sales events, or holidays, processing times may be slightly extended.
Shipping Coverage
Urban Trenders currently ships nationwide across Pakistan.
Estimated Delivery Time
- Major Cities: 2–5 business days
- Secondary Cities: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges are displayed at checkout before order confirmation.
- Free shipping promotions may be offered on selected products or orders and will be clearly mentioned on the website.
Order Tracking
Once your order has been dispatched, a tracking number will be provided via email, SMS, or WhatsApp (where applicable) so you can monitor your shipment's progress.
Failed Deliveries
If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Damaged or Missing Orders
If your order arrives damaged or if items are missing, please contact our customer support team within 48 hours of receiving the package. We will investigate and assist in resolving the issue promptly.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, Urban Trenders is not responsible for delays caused by courier services, natural disasters, government restrictions, strikes, or other circumstances beyond our control.